Real-time Receipts: a Defining Moment for Autonomous Stores

Guy Yair

Chief Business Officer

19 December 2023

We recently unveiled Trigo’s real-time receipt product, EasyOut® Station, after rigorous testing with leading Tier-1 retailers. Shoppers in Trigo-powered stores can now view their receipts, approve them, and pay before they leave the store.

To recap, Trigo-powered stores have no lines, no waiting for cashiers, and fast, seamless checkout. Trigo’s technology is applicable for every store format, from convenience stores to large supermarkets. Joining our existing experiences, EasyOut® App and Tap, EasyOut® Station is a game-changer. Here’s why.

1. Automation milestone: accuracy and speed in the supermarket range

At Trigo, we’ve honed in on the supermarket range, and built a system that can handle thousands of SKUs per store. To offer truly transformative automated checkout experience in large-format stores you need to balance accuracy and time to receipt, all in a challenging, varied, and incredibly dense environment. We leverage a multi-sensor approach (combining smart vision and weight sensors) to achieve real-time receipts with a remarkable 99% revenue accuracy, all without relying on Human in the Loop (HIL). Other tech players in the autonomous store space have often focused on small stores with limited SKUs, or relied heavily on HIL to achieve accuracy, which can result in delayed receipt generation. Trigo’s focus on larger and more complex environments demonstrates a significant advancement in the field.

2. A paradigm shift in retail’s automation model

It’s almost hard to remember in today’s innovative retail environment, but a decade ago, the only checkout option in physical stores was via traditional cashiers. Then came the first wave of retail automation, with technologies like self-checkouts, smart carts, and scan-and-go. While these technologies aimed to enhance the shopping experience, and reduce painful experiences like long checkout lines, they shifted liability for the checkout process from the retailer to the customer. Ultimately, this led to customer dissatisfaction. Retailers started recording more and more shrink, and the lack of accuracy impacted store operations and stock management.

Computer vision AI store automation signify the next step in automation, bringing back the control over the checkout process from the customer to the retailer, enhancing accuracy and reducing shrink, all while providing a truly frictionless experience to customers.

3. Building confidence and trust in Computer vision Technology

Real-time receipts are the critical link leading to mass adoption of seamless checkout. They build shopper confidence and trust in the technology by amplifying transparency and control. Earlier seamless checkout experiences had more restrictive paths to entry (store app payment only) and assumed significant trust from the shopper (automated payment with delayed receipts – sometimes minutes and even hours after leaving the store). Now, shoppers can shop as they normally would, stopping momentarily at an EasyOut® Station to view their automatically generated baskets, approve, and tap to pay. This improved experience is expected to drive the adoption required to scale this revolutionary technology, resulting in more satisfied and loyal customers with larger shopping baskets.

 

 

It’s Time to Make an Impact

We believe that real-time receipt generation is more than just a technological innovation. It’s a defining moment that has the potential to revolutionize the checkout industry, creating a win-win scenario for both retailers and customers.

Trigo’s teams worldwide, together with our go-to-market partners, are ready to support you on this exciting journey. Let’s work together to make this happen. It’s time to embrace the future of autonomous stores with Trigo’s EasyOut® Station. The era of instant, frictionless, and highly accurate checkout is here. 

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Frequently asked questions

What is Trigo?

Trigo is a computer vision company. We leverage input from vision and weight sensors to create a digital twin of your brick-and-mortar store.

 

In it, we capture and analyze in-store journeys to enable frictionless checkout experiences and deliver insights that help you optimize store operations and drive revenue. Our technology is deployed across global retail leaders, including Tesco, Rewe, Aldi, the Edeka group, Auchan, and Wakefern.

 

Trigo is the only store automation provider to fully retrofit existing stores. Our solution is designed to support stores of all sizes, convenience to hypermarket, plus unlimited SKUs, and we do it with the highest level of accuracy, 99%. Trigo is also the first to deliver real-time receipts so your shoppers can review their baskets before they leave the store.

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What is your product?

Trigo’s EasyOut® offers your shoppers a variety of completely seamless checkout experiences: Shoppers walk into the store, pick up their products, and walk out without needing to stop at the till. We offer 3 EasyOut® experiences:

 

EasyOut® Tap To checkout, shoppers can simply tap a card or digital wallet at the door and receive their receipt in minutes

 

EasyOut® App Shoppers scan the retailer’s app to enjoy special offers and loyalty program benefits

 

EasyOut® Station Trigo-powered real-time self-checkout to pay cash or credit

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What are the costs and when will I see ROI?

Our pricing is dependent on factors such as store size. The pricing scheme is based on a one-time fee covering hardware cost, plus an ongoing monthly software fee. Retailers who partner with Trigo achieve ROI within 2-3 years based on the following revenue and cost-cutting streams:

 

Increased CLV, workforce optimization, reduced shrink, fewer out-of-stock incidents, better product range, and less waste and more.

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How long does it take to retrofit a store?

Trigo’s installation and implementation process typically takes a few weeks and is dependent on factors such as store size and the number of SKUs. The process involves planning, installation of sensors, software deployment, and beta testing.

 

We will train your contractors and hardware specialists, configure and deploy our system, and provide a dashboard to track system performance and insights. Hardware installation is carried out outside of store operating hours.

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What about privacy?

Trigo adheres to the strictest privacy rules and regulations and has been vetted numerous times by GDPR privacy experts.

 

Our solution contains various privacy-by-design measures. We do not collect or retain any direct identifiers. We blur the faces of all persons captured in images that are uploaded to the cloud. We use industry-standard encryption measures.

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