Spotlight: Omnitalk Retail visits the Trigo-powered Netto store in Munich, Germany

Trigo Comms

12 July 2022

Last month, retail tech influencers and thought leaders Chris Walton and Anne Mezzenga of Omnitalk Retail visited the Trigo-powered Netto store in Munich, Germany.

Check out their visit in the video or read a summary of their visit below.

The discount frictionless checkout experience

Chris and Anne arrived at the Netto store in Munich, right off one of the main subway stations in the city. They visited and shopped at this hybrid store, meaning that in addition to the frictionless checkout experience, there is also the option to shop traditionally by walking into the store and checking out via a cashier.

Chris and Anne went for the frictionless checkout experience and entered the store by scanning the Netto app – they simply downloaded the app, registered, scanned their QR code at the gates, and began shopping.

Anne explains a little about the shopping experience:

“One of the first things that we noticed is that it feels like a real, local grocery store – you’ve got fresh produce, bakery items, meat, dairy, and of course, alcohol, which you can get by the can or in bulk by the crate.”

“It’s not a traditional convenience store that we see a lot of in this format. Overall the store is 2,500 sq. ft. and has about 3,500 SKUs, including newspapers and magazines, which have been difficult for computer vision cameras to identify up until this point.”

Chris Walton on the EasyOut™ experience at Netto:

“I thought it was great – the coolest thing for me is that it felt like I was in a real grocery store. We have visited a lot of these stores, and this one felt the most like a real grocery store to me. You saw me, I was picking up eggplant, peppers, bananas, fresh meat out of the refrigeration case, milk.”

“It felt like a true grocery trip, so again I had no complaints, [I] walked in, walked out…I [also] got my receipt, [with] all the items presented for and accounted for.”

So, if you find yourself in Munich, don’t miss out on one of the first discount hybrid autonomous stores in the world and visit: Karl-Theodor-Straße 55, 80803, Munich, Germany.