A Seamless Retrofitting Journey with Trigo

Raphael Wein

Raphael Wein

Head of Customer Success

30 August 2023

At Trigo, we firmly believe that automation isn’t merely a trend; it’s the new cornerstone of the future of retail. While many progressive retailers have embraced the automation vision, some remain hesitant, often due to concerns regarding the logistical complexities involved in retrofitting a physical store and integrating computer vision-powered automation and other cutting-edge technologies.

As Trigo’s Head of Customer Success, I work closely with our retail partners to plan and implement store retrofits and retail tech installations. In this blog, I’ll shed light on our specialized retrofitting process, which transforms traditional brick-and-mortar stores into sleek, efficient automated smart stores.

Onboarding: Transparency, Communication, and Alignment

1. Kickoff: Building a Partnership 

Duration: several weeks.

Once the contract is signed, our collaboration truly begins. At this stage, we’ll arrange a kickoff meeting that brings together our dedicated R&D, integration, and customer experience teams with your R&D, product, and project teams. We’ll delve into the nitty-gritty of your store’s specifics, working together to sketch out your ideal customer journey and the features that will enhance it. This is where creativity flourishes, and our expertise shines.

The operative word is partnership. We approach our clients not just as customers but as partners, focusing on flexibility and a personalized experience. Our solution, encompassing both hardware and software, molds to your existing setup.

2. Installation: efficient and disruption-free

Duration: 3 weeks

The actual installation process of our computer vision solution, including ceiling cameras and smart shelves, is designed to weave around your store’s regular hours. We prioritize minimal disruption, leveraging our trusted third-party contractors or collaborating with your local team.

Beyond just installing, we impart our insights and best practices that have been honed across diverse projects. We then take the time to train your in-store staff, and shadow them to ensure that they are comfortable working with the system. We continue to provide remote support throughout our partnership.

3. Go live: comprehensive guidance and support

Duration: 3 Weeks of QA and Beta

As the store transitions to its new automated reality, we accompany you every step of the way. From guiding you through our support process to offering full remote troubleshooting, we ensure that the handover is smooth and void of any lingering issues.

4. Continued partnership: constant support and collaboration

Even when the store is fully operational, our relationship doesn’t end. Weekly production meetings and an accessible ticketing platform guarantee consistent communication and prompt resolution of any challenges. We provide dashboards including your preferred metrics for you to continuously monitor the performance of the system.

Take the leap with Trigo

With Trigo, the journey from a conventional retail space to a smart store is far from daunting. It’s an organized, supportive, and adaptive process that acknowledges the uniqueness of every retailer.

Are you intrigued by the possibilities and practicalities of smart store retrofitting? Don’t let uncertainty hold you back. Use this link to book a call with us, and let’s leap into the promising future of retail together.

 

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Frequently asked questions

What is Trigo?

Trigo is a computer vision company. We leverage input from vision and weight sensors to create a digital twin of your brick-and-mortar store.

 

In it, we capture and analyze in-store journeys to enable frictionless checkout experiences and deliver insights that help you optimize store operations and drive revenue. Our technology is deployed across global retail leaders, including Tesco, Rewe, Aldi, the Edeka group, Auchan, and Wakefern.

 

Trigo is the only store automation provider to fully retrofit existing stores. Our solution is designed to support stores of all sizes, convenience to hypermarket, plus unlimited SKUs, and we do it with the highest level of accuracy, 99%. Trigo is also the first to deliver real-time receipts so your shoppers can review their baskets before they leave the store.

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What is your product?

Trigo’s EasyOut® offers your shoppers a variety of completely seamless checkout experiences: Shoppers walk into the store, pick up their products, and walk out without needing to stop at the till. We offer 3 EasyOut® experiences:

 

EasyOut® Tap To checkout, shoppers can simply tap a card or digital wallet at the door and receive their receipt in minutes

 

EasyOut® App Shoppers scan the retailer’s app to enjoy special offers and loyalty program benefits

 

EasyOut® Station Trigo-powered real-time self-checkout to pay cash or credit

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What are the costs and when will I see ROI?

Our pricing is dependent on factors such as store size. The pricing scheme is based on a one-time fee covering hardware cost, plus an ongoing monthly software fee. Retailers who partner with Trigo achieve ROI within 2-3 years based on the following revenue and cost-cutting streams:

 

Increased CLV, workforce optimization, reduced shrink, fewer out-of-stock incidents, better product range, and less waste and more.

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How long does it take to retrofit a store?

Trigo’s installation and implementation process typically takes a few weeks and is dependent on factors such as store size and the number of SKUs. The process involves planning, installation of sensors, software deployment, and beta testing.

 

We will train your contractors and hardware specialists, configure and deploy our system, and provide a dashboard to track system performance and insights. Hardware installation is carried out outside of store operating hours.

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What about privacy?

Trigo adheres to the strictest privacy rules and regulations and has been vetted numerous times by GDPR privacy experts.

 

Our solution contains various privacy-by-design measures. We do not collect or retain any direct identifiers. We blur the faces of all persons captured in images that are uploaded to the cloud. We use industry-standard encryption measures.

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