Director Of Production

  • Operations IL
  • Israel
  • Full-time

The position:

We are looking for an ambitious Director of Production. In this role, you will mentor and lead a growing department of teams responsible for Trigo’s Production sites. Managing teams of Data Operations, Technical Support and Project Management teams while collaborating effectively with internal cross-functional teams. 

A day in the life:

  • Manage a fast growing department  
  • Maintain a stable production environment
  • Plan and execute monthly, quarterly, and annual goals 
  • Take part in Trigo’s strategic planning and roadmaps
  • Connect Trigo’s management to the department’s requirements and challenges 
  • Build the company’s ability to provide Trigo’s service at scale
  • Manage day-to-day operations and provide support and guidance to the different team leaders 
  • Be responsible for defining, implementing, and managing processes relating to technical escalations both from customers and internal teams  
  • Define and implement methods, procedures, tools, and policies to ensure that high-quality service is delivered to customers 
  • Strong ability to prioritize and multitask in a fast-paced environment 
  • Act as the main point of contact for customer escalations and issue resolution 

You bring to the table:

  • At least 5 years of proven track record in managing technical support/solution/technical operations teams include: hiring, performance management, team motivation, managing risk, providing mentorship and career progressions 
  • Hands-on technical support experience and managing high profile customers 
  • Proven experience of managing managers 
  • Experience supporting Enterprise customers 
  • Preferred experience working with a global team, ability to manage 24/7 operating teams 
  • Strong customer orientation and excellent interpersonal skills 
  • Excellent English- verbal and written communication skills 

Nice to have:

  • Experience in growing startups
Apply now