Prevent Shrink at Self-Checkout with Layered Verification
Catch what a single check misses with layered protection for self-checkout. Trigo reduces shrink at SCO not only by comparing item pickups in the aisle to reveal hidden items, but also by applying multiple verification layers to prevent mis-scans, non-scans, and even payment skippers in real-time.
5x Higher Shrink
Self-checkout shrink is typically 5X higher than manned checkout, driven by both theft and honest mistakes.
Intervene Effectively. Preserve the Experience.
When an item is unpaid or unscanned, shoppers receive an instant alert on the SCO screen with an image of the item. You choose the right intervention level.
Real-Time Shopper Self-Correction
Reduce unnecessary staff intervention while maintaining a smooth checkout experience. Retailers configure the friction:
Friendly Nudge
A soft prompt that allows shoppers to correct honest mistakes independently
Hard Stop
A required correction before the transaction can continue
Real-time Store Team Notifications
If the shopper does not self-correct, Trigo can also alert staff on any incident that requires intervention.
Real-time Intervention
In-store staff or security receive alerts with video evidence so they can act immediately
Post-Event Investigation
When real-time intervention isn't feasible, evidence is routed to investigation teams
Comprehensive Detection
Detect the Most Common SCO Loss Scenarios
Trigo detects more loss scenarios than conventional solutions by linking aisle product pickup data with checkout transactions.
Mis-scans & Fake Scans
Detects failed scanning attempts including barcode covering, swerving around the scanner, and item stacking
Non-Scans
Identifies when no scanning attempt is made, such as items left in the cart, on the counter, or held in-hand
Hidden Items & Aisle Theft
Alerts on items concealed in bags, clothing, under the cart, or items consumed in-store before checkout
Payment Skippers
Alerts when shoppers successfully scan items but skip the payment terminal and leave with unpaid goods
Walkouts
Tracks shoppers who bypass the self-checkout entirely and walk out the door with unpaid items
Works Across All SCO Formats
Most self-checkout loss prevention solutions are limited to large, horizontal “place, pack, and scan” setups.
Trigo supports the full range of SCO environments, including unstructured, kiosk-style SCOs where items, bags, baskets, and shoppers do not follow a fixed flow. These messy SCO environments often have the highest shrink rates.
How Trigo Works
Trigo integrates with existing CCTV and the SCO to follow items throughout the store, from aisle to checkout to exit.
By comparing what is taken from the shelf versus what is ultimately paid for, our unique multi-layer detection process alerts for both visible and hidden loss scenarios.
