A hybrid autonomous store with Tesco in West London

Michael Gabay

Chief Executive Officer

22 November 2022

I am happy to announce the opening of a fourth Trigo-powered Tesco store in London. This latest store is located in the award-winning Fulham Reach high-end real estate development, overlooking the famous River Thames. Fulham is known for its unique energy that combines the attractions of a big city with a neighborhood feel, making it one of the most popular places to live for families, young professionals, and even some celebrities.

These qualities are exactly what make the Fulham location a strategic location for Tesco’s latest hybrid autonomous store. While still in London, the Fulham store has shoppers with different needs than the on-the-go shopper which is typical of the Central London High Holborn and Chiswell stores. At the Fulham store, Tesco is catering to a new subset of customers who use the location for their weekly shopping trips, with larger basket sizes.

What is especially interesting about the relationship between the Fulham store and the other London locations is that it showcases how autonomous stores can have multiple touchpoints at different points in a customer’s day or lifestyle. For example, a customer who lives in the Fulham Reach development may work in Central London and grab a meal deal at the store on High Holborn during their lunch break and that weekend uses the frictionless checkout experience again at their local Fulham store to buy the groceries to feed their family of four.

This way in which autonomous stores can make shopping easier in different aspects of shoppers’ lives is part of the vision that has guided Trigo through our entire journey. Our partners at Tesco bring a high level of professionalism and ambitious innovation goals that constantly push our technology forward and raise the bar for autonomous store deployment worldwide.

Michael.

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Frequently asked questions

What is Trigo?

Trigo is a computer vision company. We leverage input from vision and weight sensors to create a digital twin of your brick-and-mortar store.

In it, we capture and analyze in-store journeys to enable frictionless checkout experiences and deliver insights that help you optimize store operations and drive revenue. Our technology is deployed across global retail leaders, including Tesco, Rewe, Aldi, the Edeka group, Auchan, and Wakefern.

Trigo is the only store automation provider to fully retrofit existing stores. Our solution is designed to support stores of all sizes, convenience to hypermarket, plus unlimited SKUs, and we do it with the highest level of accuracy, 99%. Trigo is also the first to deliver real-time receipts so your shoppers can review their baskets before they leave the store.

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What is your product?

Trigo’s EasyOut® offers your shoppers a variety of completely seamless checkout experiences: Shoppers walk into the store, pick up their products, and walk out without needing to stop at the till. We offer 3 EasyOut® experiences:

EasyOut® Tap To checkout, shoppers can simply tap a card or digital wallet at the door and receive their receipt in minutes

EasyOut® App Shoppers scan the retailer’s app to enjoy special offers and loyalty program benefits

EasyOut® Station Trigo-powered real-time self-checkout to pay cash or credit

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What are the costs and when will I see ROI?

Our pricing is dependent on factors such as store size. The pricing scheme is based on a one-time fee covering hardware cost, plus an ongoing monthly software fee. Retailers who partner with Trigo achieve ROI within 2-3 years based on the following revenue and cost-cutting streams:

Increased CLV, workforce optimization, reduced shrink, fewer out-of-stock incidents, better product range, and less waste and more.

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How long does it take to retrofit a store?

Trigo’s installation and implementation process typically takes a few weeks and is dependent on factors such as store size and the number of SKUs. The process involves planning, installation of sensors, software deployment, and beta testing.

We will train your contractors and hardware specialists, configure and deploy our system, and provide a dashboard to track system performance and insights. Hardware installation is carried out outside of store operating hours.

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What about privacy?

Trigo adheres to the strictest privacy rules and regulations and has been vetted numerous times by GDPR privacy experts.

Our solution contains various privacy-by-design measures. We do not collect or retain any direct identifiers. We blur the faces of all persons captured in images that are uploaded to the cloud. We use industry-standard encryption measures.

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